AccessoryJack Limited uses Registered Airmail with tracking number for all orders placed internationally. Orders sent to Hong Kong will be shipped by Registered Local Mail. Total shipping charges are calculated based on the quantity and model of product(s) you order and shipping method you select. Additional shipping insurance can be added into your package, please contact our customer service staff to arrange. All orders placed with AccessoryJack.com are subject to a 24-48 hour processing period prior to shipment. AccessoryJack Limited does not ship on Saturday, Sunday or holidays. AccessoryJack Limited shall solely determine where it will ship products, without prior notice. All shipments are subject to stock availability.

Every registered air mail parcel needs the receiver's signature in order to get the parcel. Even when there is no receiver at home, the parcel will be brought back to the post office and you will be informed to pick it up. This prevents the risk of stolen parcels. We do NOT ship to P.O. Boxes.

We get a receipt for each registered air parcel. So, in the case of losing the parcel, we will fill in a tracking form at the post office by attaching a copy of the receipt. Then our post office will start an investigation and send us a hard copy report after two weeks. If the lost parcel is due to the carelessness of the post office staff, then the post office will give us a refund.

The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. The packing will be done with bubble wrap properly packed.

When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking Number in your Shipping Confirmation e-mail (if you do not receive a tracking number with the confirmation, then tracking service is not available for your package).

You are responsible for providing accurate information on the Registration Form. Please double-check and confirm that you provided accurate shipping address and daytime phone number. If the shipper loses the package, due to customer entry error, then it becomes customer's responsibility to provide the accurate information to the shipper.

A package may be classified as undeliverable because of one of the following: an Incorrect Address, Failed Delivery Attempts, or a Refusal by Recipient. If your package is considered undeliverable and returned to AccessoryJack Limited, we will notify the purchaser/receiver by email for a redelivery, In these cases, a reshipping fee will be applied according to our normal shipping rates.

AccessoryJack.com will supply materials missing from your product packages (for example, software, manuals, cards, cables, etc.) if you notify us within 7 days of receipt of order. Please email service@accessoryjack.com for replacement materials. After 7 days of receipt of order, it will be your responsibility to purchase replacement materials by emailing AccessoryJack.com Customer Service.

If the customer has received an incorrect item. Please contact our staff and we will arrange an exchange. Please send the item back to us via Airmail. We will refund the postage back to you if it is our error in shipment. Please note that the max postage refund will be the cost of postage fee you have paid us. A receipt will need to be provided otherwise please advice our staff.

Once your order is submitted for processing, it cannot be cancelled.

If you have question about shipping, please feel free to Contact Us.

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