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Frequently Asked Questions
- How long does it take to ship to me?
- Do you have tracking code for me to trace my package?
- Can I pay with my local currency?
- Paypal refuses to take my payment, what can I do?
- RBS Worldpay does not take my payment, what can I do?
- Do I have to pay sales tax?
- Do I have to pay custom duty?
- Do I have warranty on the products?
- What does the voltage 100V, 110V, or 240V means to me?
- Will the plug works with my country's sockets?
- The price is so low, is it a real stuff that I am getting?
How long does it take to ship to me?
Our warehouse is located in Hong Kong, which is very efficient in processing your orders. Here are our experiences on the usual delivery time for different regions.
Australia and New Zealand: around 7 to 10 days.
Canada: around 10 to 14 days.
Europe: around 10 to 14 days.
France: around 14 to 20 days.
India: around 9 to 14 days.
Middle East: around 6 to 9 days.
South East Asia and Japan: around 4 to 5 days.
UK: around 10 to 14 days.
US: around 7 to 10 days.
Please note that Christmas season is very unpredictable and please expect a little delay because of the volume of mails. Contact us at service@accessoryjack.com for any further questions.
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Do you have tracking code for me to trace my package?
Yes, we ship all of your packages by registered air mails. We will send you the mail tracking code by an automatic email after each shipment dispatches for your reference. Please note that the tracking code is very important, most customers can use the code to locate their packages from their post offices.
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Can I pay with my local currency?
All of our products are priced at US dollars.
If you pay via RBS Worldpay, then you can choose to pay by Australian Dollar or British Pounds other than the US Dollar.
If you pay via Paypal, you can select to pay with a list of common currencies offered by Paypal. Which included Australian, Canadian, Euros, Japanese Yen, British Punds, and more.
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Paypal refuses to take my payment, what can I do?
Paypal payment system is with a very high security standard. If there is a small discrepancy with the address, you will not be able to get through. Please pay attention on the address detail when using Paypal. You can always contact us at service@accessoryjack.com for any payment difficulties; we will try our best to help.
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RBS Worldpay does not take my payment, what can I do?
We found that most customers cannot get through the Verified by Visa authentication, which is very important for the bank to verifiy your card. Please contact us at service@accessoryjack.com for any payment difficulties; we will try our best to help.
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Do I have to pay sales tax?
No you do not have to pay any sales tax. Hong Kong does not charge any tax on sales purchases.
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Do I have to pay custom duty?
Please note that we are not responsible for your country's custom duty tax. We will try our best to help to minimize the risk; however there are still chances that you will need to pay custom duty enforced by your country.
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Do I have warranty on the products?
All products we sell are New and Genuine in original packing. We do not sell used or fake products. However, the warranty issued, unless otherwise stated, is usually effective in Hong Kong. To take the warranty, you will be responsible to mail us the product and we will help to fix it by authorized professional personnel. Then we will ship it back to you.
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What does the voltage 100V, 110V, or 240V means to me?
Most electronic products now are with universal voltages (100V-240V) which can work anywhere in all countries. However, there may be some products that are specifically designed with a limited range of voltage. Please read the voltage note on product specifications.
Usually 100V - 110V will work in the US, Canada, and Japan.
220V - 240V will work in countries like Europe, UK, Australia, New Zealand and etc.
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Will the plug works with my country's sockets?
We will provide a free of charge travel plug adapter for your country. However, please note that we only have the following 4 types to choose from:
UK type
US type
Europe type
Australia type
If we cannot find which type to use in your country, we may not be able to provide a suitable plug adapter with the shipment. Please contact us at service@accessoryjack.com to let us know about it.
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The price is so low, is it a real stuff that I am getting?
We only sell New and Genuine products in original packages at AccessoryJack. No fake products. We keep our price reasonably low by getting better cost structures and streamline operation efficiencies, but NOT by lower quality products. Customer satisfaction is always the first concern for us.
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