| Refund & Return Policy
AccessoryJack is a customer oriented and fair company, we will consider refunds case by case at the discretion of the Company Management. Please contact us at service@accessoryjack.com, and we will try our best to help.
For defective on arrival items, please write us at service@accessoryjack.com within 7 days after receiving. Return Merchandise Authorization (RMA) approval will be given by our customer service staff. All return or exchange must be sent within 10 days of RMA approval. Please note that the original and return shipping and handling charge will not be refunded or reimbursed under all circumstances.
Return Method
Please include your original invoice and RMA number with your return order. Please include a brief note on the invoice for the reason of return. This will help us to keep better record and process your return faster. It may take up to 7 business days to process your return after we receive your product.
No returns, of any type, will be accepted without an RMA number. Please be sure to physically inspect your AccessoryJack.com online store product(s) before opening any bundled software. For defective software, AccessoryJack.com authorizes same-item exchange only.
The RMA number is good for only one (1) purchase transaction and must match the product authorized for return.
You are responsible for shipping and insurance charges related to the return of the original product(s). In order to receive full credit, return your product after obtaining an RMA. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any missing items could result in a delay or partial forfeiture of your credit. There will be a 30% or a minimum US$20 re-box fee for products returned in a damaged box, or returned in a non-original box. Please confirm the fee with our staff.
All items being returned must be received in AccessoryJack.com warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.
AccessoryJack.com will ship a replacement or exchange product(s) upon receipt of the returned product(s).
If you have question about returning a product, please feel free to Contact Us.
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