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Dear Customers, please check our FAQ for useful and important info before you make your purchase. Also all express shipping services do not allow PO box addresses. For any further questions feel free to contact us at service@accessoryjack.com

Store Policies

Store Policies

Refund and Return Policy

AccessoryJack is a customer oriented and fair company, we will consider refunds case by case at the discretion of the Company Management. Please Contact Us and we will try our best to help.

For defective on arrival items, please write us at service@accessoryjack.com within 7 days after receiving. Return Merchandise Authorization (RMA) approval will be given by our customer service staff. All return or exchange must be sent within 10 days of RMA approval. We will only be responsible for our way back to you shipping fees. Please note that we will conduct tests on returned products. If we cannot locate the issue mentioned, we will then mail it back to you.

Please understand that we do not entertain satisfaction guarantee type of returns in order to keep best possible pricing for everyone to enjoy. So please conduct more research online to make sure the product is the one you wanted.


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Return Method

Please include your original invoice and RMA number with your return order. Please include a brief note on the invoice for the reason of return. This will help us to keep better record and process your return faster. It may take up to 7 business days to process your return after we receive your product.

No returns, of any type, will be accepted without an RMA number. Please be sure to physically inspect your AccessoryJack.com online store product(s) before opening any bundled software. For defective software, AccessoryJack.com authorizes same-item exchange only.

The RMA number is good for only one (1) purchase transaction and must match the product authorized for return.

You are responsible for shipping and insurance charges related to the return of the original product(s). In order to receive full credit, return your product after obtaining an RMA. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any missing items could result in a delay or partial forfeiture of your credit. There will be a 30% or a minimum US$20 re-box fee for product return. Return product in a damaged box, or returned in a non-original box will not be accepted. Please confirm the fee with our staff.

All items being returned must be received in AccessoryJack.com warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.

AccessoryJack.com will ship a replacement or exchange product(s) upon receipt of the returned product(s).

If you have question about returning a product, please feel free to Contact Us.


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Shipping Policy

AccessoryJack Limited uses Registered Airmail with tracking number for all orders placed internationally. Orders sent to Hong Kong will be shipped by Registered Local Mail. Total shipping charges are calculated based on the quantity and model of product(s) you order and shipping method you select. Additional shipping insurance can be added into your package, please contact our customer service staff to arrange. All orders placed with AccessoryJack.com are subject to a 24-48 hour processing period prior to shipment. AccessoryJack Limited does not ship on Saturday, Sunday or holidays. AccessoryJack Limited shall solely determine where it will ship products, without prior notice. All shipments are subject to stock availability.

Every registered air mail parcel needs the receiver's signature in order to get the parcel. Even when there is no receiver at home, the parcel will be brought back to the post office and you will be informed to pick it up. This prevents the risk of stolen parcels.

We get a receipt for each registered air parcel. So, in the case of losing the parcel, we will fill in a tracking form at the post office by attaching a copy of the receipt. Then our post office will start an investigation and send us a hard copy report after two months. Most of the time, they will be able to located and recover the package.


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Shipping Confirmation

When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking Number in your Shipping Confirmation e-mail (if you do not receive a tracking number with the confirmation, then tracking service is not available for your package).


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Mis-Shipment

You are responsible for providing accurate information on the Registration Form. Please double-check and confirm that you provided accurate shipping address and daytime phone number. If the shipper loses the package, due to customer entry error, then it becomes customer's responsibility to provide the accurate information to the shipper.


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Undeliverable Items

A package may be classified as undeliverable because of one of the following: an Incorrect Address, Failed Delivery Attempts, or a Refusal by Recipient. If your package is considered undeliverable and returned to AccessoryJack Limited, we will notify the purchaser/receiver by email for a redelivery, In these cases, a reshipping fee will be applied according to our normal shipping rates.


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Missing Material

AccessoryJack.com will supply materials missing from your product packages (for example, software, manuals, cards, cables, etc.) if you notify us within 7 days of receipt of order. Please email service@accessoryjack.com for replacement materials. After 7 days of receipt of order, it will be your responsibility to purchase replacement materials by emailing AccessoryJack.com Contact Us


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Delivering Of Incorrect Item

If the customer has received an incorrect item. Please contact our staff and we will arrange an exchange. Please send the item back to us via Airmail. We will refund the postage back to you if it is our error in shipment. Please note that the max postage refund will be the cost of postage fee you have paid us. A receipt will need to be provided otherwise please advice our staff.


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Order Cancellation

Once your order is submitted for processing, it cannot be cancelled.


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Privacy Statement

AccessoryJack.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: AccessoryJack.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests.

Our site's registration form requires users to give us contact information (like their name and email address) and demographic information (like their zip code, age, or income level). We use customer contact information from the registration form to send the user information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and promotional material from us to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.

We run contests on our site in which we ask visitors for contact information (like their email address) and demographic information (like their zip code, age, or income level). We use contact data from our contests to send users information about our company and promotional material from us. The customer's contact information is also used to contact the visitor when necessary. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

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